Manual customer service
You or your team are copying the same answers into your inbox, which slows replies and makes you look understaffed.
Automation for small teams
Stop feeling behind every time someone reaches out.
If you’re replying at midnight while repeat questions pile up and warm leads wait, it’s exhausting. You deserve a chatbot handling FAQs and a lead capture flow that replies instantly so you look steady, responsive, and bigger than your headcount.
What we build so every lead gets a next step:
We design and maintain AI workflows that answer FAQs, capture and qualify leads, and follow up automatically so you stay responsive while you work.
- AI customer service & FAQ assistants that reply instantly
- Lead generation and capture with scheduling + CRM handoffs
- Automatic follow-ups and reminders that keep calendars full
- Newsletter and CRM automations you can trust
- Inventory and order workflows that stay in sync
7+ yrs spaning FinTech and Goverment
Engineering & AI expertise
Problem
Why small business systems stall out
The tools exist, but stitching them together while running your company means support tickets, leads, and follow-ups slip through.
Untracked leads
Prospects book on multiple platforms and nothing syncs, so qualified leads wait days for a response.
Fragile processes
The automations you built once break quietly; no one knows whose job it is to fix them.
Outcome
What changes when we run your automations
Clear workflows, faster answers, and a calm control center for your team.
Instant, on-brand responses
Your FAQ chatbot handles the basics and routes real issues to the right person automatically.
Every lead gets a next step
Capture forms, CRMs, scheduling tools, and payment links are synchronized so no one falls through.
Operations you can audit
We document the flows we build, monitor them, and adjust as your offers evolve.
About
About Mass Ave Labs
Mass Ave Labs is a digital agency focused on helping small businesses and entrepreneurs automate their customer service, lead capture, appointment scheduling, email marketing, and inventory/order management.
Instead of stitching together a dozen tools on your own, we design a simple, low-maintenance system that fits your current workflow—and grows with you.
Who it's for
Who we help
- Small business owners carrying every hat
- Entrepreneurs who want to look bigger without hiring staff
- Service providers who live in their calendar and inbox
Services
Automation building blocks
Choose the workflows you need now—we can add components over time.
Customer Service / FAQ Chatbot
24/7 answers to common questions—hours, policies, pricing, and more—so your team spends less time repeating themselves.
Lead Capture Automation
Collect leads from your site, route them into your CRM or email list, and offer self-serve scheduling immediately.
Process
How we work
A clear flow from audit to launch so you know exactly what's happening and when.
1. Audit & priority map
We review your current tools, data, and conversations, then identify the highest-leverage automations.
2. Build & integrate
We design the flows, connect your software, and QA every path so you can see the exact experience.
3. Launch & document
Go live with written SOPs, Loom walk-throughs if needed, and a plan for updates.
4. Maintain & optimize
Monthly maintenance keeps the flows healthy and tweaks copy, routing, or data as your business shifts.
Pricing
Pick the engagement that fits
Start with an audit, layer on implementation, and keep us on retainer if you want coverage. All third-party tools (Crisp, Tidio, etc.) stay under your billing—we just configure them.
AI Automation Audit
$150
One-time
We audit your current processes and tools, then provide a simple report on what to automate first.
Pay for AuditAI Automation Setup Package
$499
One-time
We design and implement your automation system, connect your tools, and test the flows end-to-end.
Pay for SetupAI Monthly Maintenance Package
$149
Per month
We maintain your automations, adapt to your business changes, and provide support when needed.
Pay for Maintenance
FAQ
Questions we hear a lot
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How does it work?We connect tools you already use (or lightweight new ones) into clear workflows: when a customer does X, the system automatically does Y and Z.
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Who pays for the software subscriptions?You do. We recommend the right plan, walk you through signing up, and get collaborator access so billing stays in your name and you're never locked into our accounts.
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How do I get started?Fill out the contact form below and we'll schedule a free 15-minute call to see if automation is a fit.
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How do I cancel maintenance?You can cancel maintenance at any time; you'll keep the automations we've already set up for you.
Need more help?
Chat with our AI assistant →
Notes
Read Elisheba Builds on Medium
Read our thinking
For deeper dives into AI, automation, and building as a developer-founder, read our founder's writing on Medium.
Contact
Tell us about your business and what you’d like to automate
We’ll reply with a booking link for a free 15-minute call plus any prep questions we have.